Personal Legal Services

Data breach at social housing company exposes staff and customers details

Data breach at social housing company exposes staff and customers details

Norwich based social housing company, Flagship Group are the latest victims in an online hacking attack which has compromised the details of both its customers and staff.

The social housing provider owns 31,000 homes in the East of England, with tenants living in Norfolk, Suffolk, Cambridge and Essex. They employ a total of 1,200 people across all of its departments.

Flagship Group have said the cyber-attack, which took place on 1st November, is believed to have been caused by a suspected phishing or ransomware attack and has been reported to Norfolk Police and the Information Commissioners Office. The National Cyber Security Centre are currently dealing with the issue.

On their website, which is currently not accessible, they said: “Despite our quick action, there has been some data encryption and some personal customer and staff data has been compromised.

“We do not yet have a complete picture of all the data that has been encrypted.”

The company also said it had “a high level of security measures” in place to protect data.

Chief executive of Flagship Group, David McQuade apologised to tenants affected by the breach and those experiencing delays in having repairs carried out.

“We are now working towards the recovery of all our systems,” he said.

“The incident has caused considerable disruption to our staff and customer services and we are concentrating on emergency situations, to ensure our customers are safe.”

If you, or someone you know has been involved in this incident, or another data breach, please get in touch today.



My Housing Association have ignored the problems in my property for years. When Angelus Law got involved they ended up getting all the problems fixed for free and I received thousands in compensation.

Alan Peters

When I moved into my house 4 years ago, it turns out my landlord didn’t protect my deposit until 2 months after I had moved in. Angelus Law recovered 3 times the amount of the deposit as compensation for me.

Julie Owens

I thought I had lost every chance of a happy retirement when my SIPP collapsed. My Financial Advisor had told me my money would be safe. Angelus recovered my full investment plus interest.

Marc Lyons